Privacy Policy
Last updated: 9/1/2026
Sukindi Privacy Policy
Effective date: 13 January 2026
Last updated: 13 January 2026
This Privacy Policy explains how Sukindi collects, holds, uses and discloses personal information, and how you can access and correct your personal information or make a privacy complaint.
This Privacy Policy applies to Sukindi, including the Sukindi homework app, Sukindi website, Sukindi Store, digital teaching resources, subscriptions, downloads, accounts, customer support, marketing communications and related services.
This policy is intended to be consistent with the Australian Privacy Principles.
1. Who we are and how to contact us
Entity name: Sukindi Learning
ABN: 269 435 601 35
Email: hello@sukindi.com.au
If you have questions about this Privacy Policy, want to access or correct your information, or wish to make a privacy complaint, contact us using the details above.
2. What personal information we collect
The kinds of personal information we may collect depend on how you use Sukindi and which features, products or services you access.
We may collect the following kinds of personal information.
Account and profile information
Name
Email address
Password or authentication token, stored securely
Role and settings, such as parent, teacher, school administrator, customer or guest checkout user
Account preferences and access permissions
Student and classroom information
Student first name or nickname
Year level or class group
Progress, responses, quiz results or learning activity records created in the app
Classroom or student information entered by a parent, teacher, school or authorised user
Store and purchase information
Products purchased from the Sukindi Store
Download history and access records
Invoice, receipt and order information
Billing name and contact details
Transaction identifiers
Account details required to provide access to purchased digital resources
Subscription and payment information
Subscription status
Plan type
Billing history
Transaction identifiers
Payment status
We do not store full card details on our servers. Payments are processed by Stripe. Stripe may offer different payment methods depending on availability.
Device, technical and usage information
Device type
Operating system
Browser type
App version
Log data such as IP address, timestamps, crash reports and general usage events
Approximate location inferred from IP address
Security and fraud prevention information
Support and communications
Messages you send to support
Survey responses and feedback you provide
Requests about accounts, billing, downloads, app access or resource access
Marketing preferences
Whether you have opted in to receive marketing or updates from Sukindi
Email engagement information, such as whether a marketing email was opened or clicked, where this is available through our email service provider
Optional information you provide
Any information you choose to provide in free text fields, forms, support requests, feedback, surveys or communications with us
3. Guest checkout and account creation
The Sukindi Store may allow guest checkout.
If you check out as a guest, a limited customer account may be automatically created so that your purchase, invoice and download access can be managed. You may need to follow the email link provided after purchase and set a password if you want to re-access your purchased products later through your account.
4. How we collect personal information
We collect personal information in a range of ways, including when you:
Create an account or update your profile
Use the Sukindi homework app
Use Sukindi features, including completing activities and saving progress
Purchase or download digital teaching resources from the Sukindi Store
Check out as a guest
Set a password to access your store account
Purchase, manage or cancel a subscription
Request an invoice, receipt, download link or support
Contact support, submit feedback or complete surveys
Opt in to receive marketing, product updates or teaching resource updates
Interact with our website, store or app where cookies, SDKs or similar technologies are enabled
We may also collect information from third parties where you authorise it or where it is necessary to provide the service. For example, we may receive payment confirmation, payment status, transaction identifiers and billing-related information from Stripe.
5. Why we collect, hold, use and disclose personal information
We collect, hold, use and disclose personal information for purposes including:
Providing and operating Sukindi products and services
Creating and managing accounts and permissions
Allowing users to access the Sukindi homework app
Saving progress and supporting learning experiences
Processing Sukindi Store purchases
Providing access to digital downloads
Sending download links, invoices, receipts and purchase confirmations
Allowing customers to re-download purchased resources and updated resources
Processing subscriptions and payments
Managing billing, account access, cancellations and customer support
Troubleshooting, security, fraud prevention and service integrity
Improving and developing our products, services and user experience
Communicating with you about service messages, important updates, purchases, account access and support
Sending marketing communications only where you have opted in or signed up to receive updates from Sukindi
Managing legal, accounting, tax and regulatory obligations
Enforcing our Terms and Conditions
6. Who we disclose personal information to
We may disclose personal information to:
Service providers who help us run Sukindi, including hosting, data storage, analytics, email delivery, customer support tools, download delivery, account management, payment processing and security services.
Stripe, where required to process payments, manage transactions, prevent fraud and confirm payment status.
Schools or organisations, where an account is provisioned or managed by a school or organisation and disclosures are required to administer that account.
Professional advisers such as accountants, insurers, auditors and legal advisers, where necessary.
Regulators and law enforcement where required or authorised by law.
Corporate transaction parties and advisers, if we are involved in a merger, acquisition, restructure, sale of assets or similar transaction, under appropriate confidentiality arrangements.
We take reasonable steps to ensure service providers handle information securely and only for authorised purposes.
7. Overseas disclosure and storage
Some of our service providers may store or process information outside Australia. This may occur where their servers, support teams, infrastructure, payment systems or service operations are located overseas.
If you do not want your information handled overseas, contact us before using features that require overseas service providers. Some services may not be available without the use of overseas providers.
8. Cookies, analytics and similar technologies
Sukindi may use cookies, SDKs and similar technologies to:
Keep you signed in
Maintain preferences
Enable store checkout and download access
Measure and improve performance and reliability
Understand feature usage and improve the product
Support customer service and troubleshooting
Detect and prevent fraud or abuse
You can often control cookies through your browser settings. On mobile apps, you may be able to limit certain tracking through your device settings. Disabling some technologies may affect functionality, checkout, account access or download access.
9. Direct marketing
We will only send marketing communications where you have opted in, signed up to receive updates from Sukindi, or where otherwise permitted by law.
Marketing communications may include teaching resource updates, product announcements, discount codes, Sukindi app information, store updates, newsletters or other Sukindi-related content.
You can opt out at any time by using the unsubscribe link in the message or by contacting us at hello@sukindi.com.au.
We may still send non-marketing service messages, such as purchase confirmations, invoices, download links, password emails, subscription notices, account messages and important service updates.
10. Children and young people
Sukindi may be used by children under 18, often under the supervision of a parent, guardian, teacher, school or organisation.
Capacity to consent is assessed on a case-by-case basis. As a general rule, a person under 18 may consent if they have sufficient maturity to understand what is proposed. Guidance from the Office of the Australian Information Commissioner notes a presumption that an individual under 15 may not have capacity to consent unless there is something to suggest otherwise, and that individuals aged 15 or over may generally be presumed to have capacity where a case-by-case assessment is not practicable.
Parent, guardian and school consent
Where a parent or guardian creates and manages a child’s account, we rely on the parent or guardian to provide consent and manage settings.
Where a school provisions accounts or manages student access, we rely on the school to obtain appropriate consents and provide notices to families.
If you believe a child has provided personal information without appropriate consent, contact us and we will take reasonable steps to address the issue.
11. How we keep personal information secure
We take reasonable steps to protect personal information from misuse, interference and loss, and from unauthorised access, modification or disclosure.
Security measures may include access controls, encryption in transit, secure credential handling, restricted account permissions, monitoring, trusted service providers and reasonable administrative, technical and organisational safeguards.
No online service can be guaranteed to be completely secure. You are responsible for keeping your account login details safe and for contacting us promptly if you believe your account has been accessed without permission.
12. Data retention and deletion
We keep personal information only for as long as needed to provide Sukindi, manage accounts, provide access to purchased resources, meet legal and accounting requirements, resolve disputes, prevent fraud and enforce agreements.
For Sukindi Store purchases, we may retain purchase, invoice, download and account records for as long as reasonably needed to provide access to purchased resources, support re-downloads, manage updates and comply with record-keeping obligations.
When information is no longer required, we take reasonable steps to delete it or de-identify it.
13. Accessing and correcting your personal information
You may request access to the personal information we hold about you and request corrections if you believe it is inaccurate, out of date, incomplete, irrelevant or misleading.
We may need to verify your identity before responding. In some cases, we may refuse access or correction where permitted by law. If we refuse, we will explain why where reasonable and lawful to do so.
14. Making a privacy complaint
If you have a complaint about how we handle personal information:
Contact us at hello@sukindi.com.au and describe your complaint.
We will acknowledge your complaint and respond within a reasonable timeframe.
We may ask for further information so we can properly investigate the issue.
If you are not satisfied with our response, you may be able to complain to the Office of the Australian Information Commissioner.
15. Notifiable Data Breaches
If we experience a data breach that is likely to result in serious harm and we are required to do so under the Notifiable Data Breaches scheme, we will notify affected individuals and the Office of the Australian Information Commissioner as required.
16. Changes to this Privacy Policy
We may update this Privacy Policy from time to time. We will publish the updated version on our website, app or store and update the Last updated date above.
Your continued use of Sukindi after an updated Privacy Policy is published means the updated policy applies from the date stated.